John Smith
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Activity overview
Latest activity by John Smith-
John Smith created an article,
I want to place a bulk order.
If you are planning to order more than 50 watches, please contact us at sales@undone.com.
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John Smith created an article,
Can I return and refund my watch after I have received it?
We accept order return for refund or exchange within 14 days from the date you received your order. Refund will be made to customer by UNDONE upon receipt of the return, and the refund amount depen...
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John Smith created an article,
How long is the warranty and what does it cover?
We offer a standard 12 months international warranty for all our products. The warranty covers defective watches from the date of shipment. Should the watch stop working on its own, we will make yo...
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John Smith created an article,
There is a problem with my watch, but my warranty has expired. What do I do?
Please send us an email at cs@undone.com with as much information about your problem as possible, and with pictures if relevant to the issue. We will get back to you with a repair quote as soon as ...
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John Smith created an article,
Can UNDONE service my watch?
Yes, we can. Please send us an email at cs@undone.com and we will get back to you with a quote.
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John Smith created an article,
Why did my watch stop?
Mechanical watches are powered by the movement’s mechanical parts, not by a battery. The owner of the watch is required to wind up the watch to keep it running by storing energy into the spring. Th...
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John Smith created an article,
Do you cover import tax & duties?
All prices listed on our website exclude tax, unless stated otherwise. Some countries outside Hong Kong may require import tax, duties and related Customs fees for imports, and these costs are not ...
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John Smith created an article,
When will you ship my order?
For all online orders, we will need at least 7-10 business days to build and assemble your watch after you confirm your design and place the order through our website. Once it is assembled, we will...
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John Smith created an article,
Will my package be delivered to my house or to the post office for me to pick it up?
In most cases, your watch will arrive at your house. However, in rare cases, door-to-door delivery service will not be provided in particular cities/areas/countries.
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John Smith created an article,
How can I check my order status?
Sign in to your Account (the one you made your order with) and click on ‘Login’ from the menu on the top right corner.